Try a reset as this. Hub 5 flashing green light. I can connect but there is no internet connection. Plug the cables into the Hub. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. I left it for over an hour and nothing changed. If that’s the case, simply. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. 0 Kudos. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. Flashing Red – Telephone connection issue. Unfortunately no issues with broadband in my area according to this. Checked all connections. Account - Cable. First instance, outage in the area, took a good 16 hours to fix. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. Plug the cables into the Hub. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. - 5258622. If its nor working for you insist that you get the old Hub back and reactivated onto your account. Options. The only way it works now is to connect it via Ethernet cable. on 10-09-2022 13:10. Hub 4 flashing red light. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). intermittent. Call equipment activation on 0800 953 9500. on 07-02-2023 11:40. Your Boosters also have a socketHello @amyt2 . Hi everyone, We've been having wifi issues for some time now and the hub is showing a solid red light. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. 13-12-2021 15:21. Options. You can call it in on 0345-454-1111 or else wait for the forum team. The kit is in Modem Only mode and the service appears to be working just fine. We do not make commissions. 1 technology, is designed to power the next-generation of connected devices – including modern. Options. Installing a Replacement router. The nearest exchange, located in Wigan, is equipped to handle all of your internet needs. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Hi, my Hub 3 has a solid red light. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. The Hub should now operate normally. My Virgin Media App. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. If the Base (Power) light is red, the hub may be overheating; if you notice the. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Virgin Media is a telephone operator in the UK that provides television, internet, mobile and fixed-line services. We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Mediausers out there. Thanks for your help. Options. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. Virgin Media. It should then pulse slowly as it connects to your Hub. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope. Hi there, My Hub 5 has a flashing red light. Turn off old router and everything is working again. Thanks. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. Joining in. 3. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sorry to hear you're having some issues with the hub, Thank you for trying a reboot already. We do not make commissions. Turn the power switch off on the back of the Hub. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Ive unplugged the hub but its still happening. Virgin Media1. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Depending on your area and. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. 1. Hi, First post so please be gentle. Virgin Media;. Virgin Media. A red light means an issue with your connections even though the Hub is on. The Virgin Media Hub 3 has four lights to indicate the status of your connection. This latest future-proof WiFi. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Account - Mobile. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. For example, if your Virgin Media Hub 3. The slow pulsing typically lasts up to 10 minutes before turning off when ready. It will also flash when the Hub is downloading new software. This process can start again if there’s lots of interference. Flashing White – Booting/Connecting. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. I have tried all of the recommended fixes and it is still red. 5gb Hub 5 into 2. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. Just joined and setup the new hub but it just flashes red. Bottom – WLAN (green/blue). Manage Your Account. Understanding what each light signifies can. A flashing red power light signals that there’s an issue that needs addressing. Your network has been fixed. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. 5Gbps speed LAN (Ethernet) port. Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure. Wait for the power light to turn blue, this means your Hub is ready for activation. It’s white when everything is working as it should. Types of Booster. Hi all, I got my service installed on Tuesday and has been working great. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. Why Is The Light Red On My Virgin Media Box? If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. The light should stay green for some time before turning blue, which signals that the Hub is working properly. Hi I have had the same issue. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. QuickStart, set up and connections. Joining in. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. Try a reset as this. 1 (192. 2 Internet Light. Virgin Hub 5, red flashing light. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. I’ve also called the phone line to check for faults in my area and it says there aren’t any. We would like to show you a description here but the site won’t allow us. these are from yesterday and today. Switched on and off. I am not familiar with the Hub5 - others may comment soon - but. It normally is not a hub problem, but a VM cable/cab/network problem. Internet has been down for a day, our router is flashing yellow. Wait a few minutes for the Hub to clear its settings and reboot. We've cancelled your technician. About Virgin Media About Us; Press; Careers; Connecting for Good; Why choose Virgin Media; Code of Practice; Marketing. I have tried a pinhole reset twice now but the light remains orange. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. Options. 4ghz or 5ghz are visibile. 0. 1 Kudo Replyon 04-06-2023 14:48. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Thank you so much for your post and welcome to the community forums, it's great to have you here. A flashing red power light signals that there’s an issue that needs addressing. Thank you. Go to solution. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Left it for an hour and turned my old router back on and then after 15 minutes all devices started connecting to Virgin hub. All the white cable is probably screwed in. . You can see examples of more lights and what they mean on the Virgin Media. This light flashes green when the Hub's downloading a software update. on 11-06-2023 18:32. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Options. Blue flashing light happens during the provisioning stage on a reboot. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Once it’s in modem mode, the VM hub “MUST” then be powered off. Just upgraded and received a hub 5 yesterday. Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 4. Thank you. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. Molly_T. I have recently had issues with a red light on my Hub 3 on two occasions which resolved themselves. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working. If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2. We do not make commissions. All the white cable is probably screwed in. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Hub is not hot. This flashes during set up, and then stays green for 2 minutes when you're done. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. 168. Yes it is a Hub3 and in Router mode. My phone line is connected to the hub since early November. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Please advise. Switch the hub back on at the power. Options. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. This worked! Thank you. This is what you'll see when the Hub’s working normally. Further exclusions & legal stuff apply. Please can you take out all the cables and put them back in. Not applicable. The lights will blink when the wireless access point is operating normally. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. Make sure all cables coming into and out of the Hub are pushed in firmly. With this knowledge, you’ll be better equipped to diagnose. We do not make commissions. HUB 4 Bricked - Solid white light. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Section 3: Virgin Media Hub 5 Lights 3. Hi there - got a constant very dark orange almost red light on my hub for the last few days. Hub 5 has a pulsing green light. Please report back with the result. perhaps the hub is not been added to your account. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. If you are in modem mode on a Hub5 then the LED should be green not white. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Connect the Hub’s power cable with the blue tab. Internet LED. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Flashing green: The Hub 5 is starting up. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. One blue/red light behind the wireless button on the front panel. Hub Lights. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Please advise. This light is shown for up to one minute. Sorry to hear that you're having concerns with the flashing light on your hub 5. No issues in area currently. Should m. Orange light means nothing re. 1 & 2 Wireless. I am going to send you a private message. We do not make commissions. Best done from a wired connection. Ethernet: Indicates the connection to the modem is working. Currently we have a solid green light after putting the Hub into modem mode. It can be done, so be insistent when asking. Thanks. No internet, the hub red. g. Click on enter and next. You will see a solid white light ring if you have a Hub 4. Make sure all of your cables are secured properly, and then press the power button. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Options. The hub is in router mode. Hi daveth2014, thanks for posting and welcome back to our community. A red light means there is a problem somewhere. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. on 31-12-2022 12:53. But in most cases, a green light will mean something else depending on which light is green. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Hi! This morning (10AM) my Hub 5 had a solid red light on and there was no internet connection. The Hub should now operate normally. on 29-12-2022 23:18. You’ll know it’s ready when the white power light at the front of the Hub is on. 1 ACCEPTED SOLUTION. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. 0. on 31-12-2022 12:53. I believe it is having issues with the DHCP service. Virgin said it was the new software update colour. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. If it’s flashing green, it’s starting up. 100. The Hub should now operate. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. Options. Up to 3 WiFi Pods if needed. Press and hold the WPS button on the larger WiFi Booster forGraeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Also the time on the logs seems to be incorrect (i. I have a Super Hub 3 (white) at the moment. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. This light flashes green when the Hub's downloading a software update. For over a week now my hub light is red. This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible. Shortly after moving in I noticed my Hub 5 would do a full restart every night after midnight. just in the past hour my HUB 4 decided to develop the white light of death. Get the Hub ready by connecting the wires. It normally is not a hub problem, but a VM cable/cab/network problem. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. New to VM, got a Hub 5 but having a bunch of issues. The Wi-Fi light – indicates whether the wireless connection is enabled or disabled. Please report back with the result. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Please can you try this for me: • Turn the power switch off on the back of the Hub. Issues are arising on certain devices that will be addressed in firmware updates. Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Unlike range extenders, mesh networks rely on nodes that act as WiFi. I'll try and include as much info as i can on the stats. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. 0 red led light. White power light is on and Internet lights are flashing. Hub 5 Plugged In - No Lights. • Switch the hub back on at the power. Speeds seem to be fine too. See moreVirgin Media Hub 5 Phone Light. John-----I do not work for VM. The other parameters in this section are - channel auto and channel width 20/40 MHz. Flashing Red – Telephone connection issue. Internet Light This flashes during set up, and then stays green for 2 minutes when you're done. Select the option next to Enable Modem Mode. i have looked at the network log doesn't look good . If it flashes red or stays on for more than two minutes, there’s a problem with your internet connection. We do not make commissions. Select Modem Mode on the left hand side of the screen. I’ve reset the hub and checked all connections countless times and still nothing. BinghamBloke. Here is a handy guide to the light on your Hub 5. Hi @337edy2. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Phone. Red Light. Thank you. I'm afraid there isn't an option to do that in the settings. Go to solution. The WiFi Booster will start copying your Hub’s details. When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. perhaps the hub is not been added to your account. I’m not really sure what else I can do or what the issue is?! An. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. The 'red light' is supposed to be a sign that the hub is overheating, although it can just be a case that the system for detecting overheating or the LED itself has packed up so it's giving a false report. I have followed all the steps online (checked connections, restarted router), spoken to the. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. I've been through the forums and tried all the solutions. Did you mean: Virgin Media Community. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. Otherwise nothing has changed. on 26-02-2023 13:08. The other parameters in this section are - channel auto and channel width 20/40 MHz. Virgin Media. Ethernet: Indicates the connection to the modem is working. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. In router mode, it will be white. Stream from Virgin Media. Use this button to reboot or reset your router to its factory default settings. I’m going to do a hub factory reset. Options. Had my Internet completely drop. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. We do not make commissions. But. Gigabit LAN switch, to. I have tried switching it off for a few hours to let it cool down, that made no difference. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Excludes broadband faults and broadband network outages. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. There is a not too unlikely chance that the hub you received was a second-hand refurbished one and not brand new. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Middle – Ready (green/blue). Up to 3 WiFi Pods if needed. 4 REPLIES 4. Call equipment activation on 0800 953 9500. Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. 168. Open to any ideas or tests the team can run or help with. If you have an older Superhub the WPS button is that big blue glowing Virgin Media logo on the side. Stable White – Connected. Connect the Hub’s power cable with the blue tab. Options. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. Networking and WiFi. Ensure that the hub is in an open space and not overheating and reboot it. To reboot: press the button and hold it for less than five seconds. The router is hot. Hub 5 not showing wifi. Let us know and we can go on from there. It’ll also happen overnight and straight after setup. The Base LED will be Magenta when in modem mode. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. ughugh. Remember: Once the Hub is reset, it will. Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums.